cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Advocate

Help with faulty remote and live chat can't access.

Hi 

 

I am having problems with my now tv remote. 

PLease can NOW tv help? 

I have tried new batteries and its just not working

 

ALso i tried to access the live chat via the contact us section at the bottom of the screen and this just takes me to another screen saying exactly the same- 

the link is broken and you can't contact or email one or have a live chat. 

Anyone know why this is?

 

Thanks for your help everyone. xx 

0 Thanks
Reply
11 Replies
Highlighted
Legend 5
Legend 5

Re: Help with faulty remote and live chat can't access.

@paulasrima

 

Does the white light on the front of the box flash each time you press the remote controller key ?

 

If you own a smart phone or tablet (Android, iOS or Windows) you could has a temporary measure download the free Roku remote controller app from the Apps store to use on your nowtv box.

Highlighted
Legend 5
Legend 5

Re: Help with faulty remote and live chat can't access.

How to contact is rather confusing name in some ways. It should be titled how to get help. Idea being that many solutions are available in the help pages without going to chat. Each of the help pages allow you to contact Now.
Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.
0 Thanks
Reply
Highlighted
Legend 5
Legend 5

Re: Help with faulty remote and live chat can't access.


@paulasrima wrote:

ALso i tried to access the live chat via the contact us section at the bottom of the screen and this just takes me to another screen saying exactly the same- the link is broken and you can't contact or email one or have a live chat. 

Anyone know why this is?


Hi @paulasrima,

 

For future reference, access to 'Live Chat' can be found at the bottom left of (most, if not) all the Help Centre articles via the green 'Contact Us' button (which leads to the 'Live Chat' button). The idea being that after finding and reading the 'Help Centre' article that fits your needs you should be able to resolve your issue yourself and only have to contact a NOW TV representative as a last resort.

 

 

Cheers

• TV 1: LG 65UH770V | Software: v05.30.65 | OS: webOS v3.3.4 • TV 2: LG 43UH668V | Software: v05.50.55 | OS: webOS v3.3.4 • All TV's: NOW TV app v4.7.25 | Post Processing Features: All disabled  • ISP: Virgin Media@100Mbps | WIRED NETWORK: 1Gbps | NAS: Synology DS212+ •
0 Thanks
Reply
Highlighted
Advocate

Re: Help with faulty remote and live chat can't access.

I have exactly the same problem, can't access NOW TV at all on my Samsung TV.  It was fine until 2 days go.

Website no help, just keep going round in circles and no Live Chat

Can anyone help?

 

0 Thanks
Reply
Highlighted
Legend 5
Legend 5

Re: Help with faulty remote and live chat can't access.

@beachbuddy 

 

Samsung’s advice is:-

Unplug the TV at the wall (not just switch if off).

Wait at least one minute for the electrons to die, two or three is better.

Plug back in and turn the TV on.

In the Settings, do a Reset (probably under Support there).

Retune it, etc., try NowTV again.

 

This worked for me.

 

 


If my posting answered your question, please click ‘Accept Answer’
(As long as you started the thread, and haven’t already accepted an answer)
If you liked my posting, please click ‘Thanks’ (the thumbs-up icon)
If you disagree with my posting, say so below, and I will see if I need to mend my ways 🙂
Highlighted
Advocate

Re: Help with faulty remote and live chat can't access.

Thanks for your response, I’ll give that a go.
0 Thanks
Reply
Highlighted
Advocate

Re: Help with faulty remote and live chat can't access.

Thanks Roy B That worked for me

 

Highlighted
Advocate

Re: Help with faulty remote and live chat can't access.

Hi my name is bob and I want to speak with somebody from now tv if I can please

0 Thanks
Reply
Highlighted
Legend 5
Legend 5

Re: Help with faulty remote and live chat can't access.

Hi @Johnc4 

 

What seems to be the problem ?

 

I am a customer, but if it is not an account related matter, then maybe myself or somebody else on the Forum may or may not be able to help you out.

 

Should it be account related and you need NowTV's input, then use this link below, where there are a number of ways of getting in touch with NowTV.

 

https://help.nowtv.com/article/how-to-submit-a-complaint 

0 Thanks
Reply