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paulasrima
Advocate

Help with faulty remote and live chat can't access.

Hi 

 

I am having problems with my now tv remote. 

PLease can NOW tv help? 

I have tried new batteries and its just not working

 

ALso i tried to access the live chat via the contact us section at the bottom of the screen and this just takes me to another screen saying exactly the same- 

the link is broken and you can't contact or email one or have a live chat. 

Anyone know why this is?

 

Thanks for your help everyone. xx 

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3 Replies
schnapps Legend 5
Legend 5

Re: Help with faulty remote and live chat can't access.

@paulasrima

 

Does the white light on the front of the box flash each time you press the remote controller key ?

 

If you own a smart phone or tablet (Android, iOS or Windows) you could has a temporary measure download the free Roku remote controller app from the Apps store to use on your nowtv box.

4268 Legend 5
Legend 5

Re: Help with faulty remote and live chat can't access.

How to contact is rather confusing name in some ways. It should be titled how to get help. Idea being that many solutions are available in the help pages without going to chat. Each of the help pages allow you to contact Now.

Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor

Chat are open 8am to Midnight:

Contact Now...


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SeeMoreDigital Legend 5
Legend 5

Re: Help with faulty remote and live chat can't access.


@paulasrima wrote:

ALso i tried to access the live chat via the contact us section at the bottom of the screen and this just takes me to another screen saying exactly the same- the link is broken and you can't contact or email one or have a live chat. 

Anyone know why this is?


Hi @paulasrima,

 

For future reference, access to 'Live Chat' can be found at the bottom left of (most, if not) all the Help Centre articles via the green 'Contact Us' button (which leads to the 'Live Chat' button). The idea being that after finding and reading the 'Help Centre' article that fits your needs you should be able to resolve your issue yourself and only have to contact a NOW TV representative as a last resort.

 

 

Cheers


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


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