Hi @Sonia2015
Sorry to hear this message is ruining your viewing. Can you try putting a pin in the hole located at the rear of the box please for 15 seconds and then try again please.
This normally resolves these pesky messages to go away. Let us know if you have any problems.
Cheers
Ranj
NOW TV Team
Hi @Sonia2015
Thanks for that.
Just to clarify, the issue is with Youview Box?
Can you tell us which troubleshooting steps your brother has tried?
Birgit
NOW TV Team
Okay, thanks @Sonia2015
Is it possible for him to contact us by any chance? We need to go through few other details with him so get to the bottom of this, possibly send his details over to our technical team.
He can contact us using Community and the same thread.
Birgit
NOW TV team
ive got a you view box and when i press on now tv app, it says signing in the i get a message saying somethings not right, give it a moment or check www.nowtv.com/status
ive contacted talk talk and now tv but nobody can fix it
we have nowtv on a smart TV on bt broadband and have been getting the same message for 2 days.
Hi @TheCarrolls
Thanks for your post.
Are you using LG TV app or do you have NOW TV Box (any other device) attached to your TV?
Have you tried any other devices?
When exactly does the error appear - when you're signing in or when you're trying to watch something?
Birgit
NOW TV Team