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- NOW Box white (Archived)
- Error code 1301
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Anonymous User
Not applicable
16-08-2015 15:18
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Reset box & router numerous times, continues to display error code 1301 stating I'm outside UK, I live in Milton Keynes !!
Solved! Go to Solution.
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Anonymous User
Not applicable
18-08-2015 8:50 - edited 18-08-2015 8:50
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@Anonymous User@Anonymous User
The only suggestion I can make is to reboot your router and NOW TV box. By turning off & on at the mains. Which ISP do you use, I know there were a few issues with Plusnet showing up this error some time ago.
76 REPLIES 76
Anonymous User
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26-02-2016 21:27
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No luck im afraid!!! Help!!!
Andy
Legend 5
26-02-2016 21:31 - edited 26-02-2016 21:32
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@Anonymous User
You mentioned you couldn't access BBC iPlayer on the box, are you able to watch iPlayer on any other device eg laptop, tablet? If not it points to the problem being with the IP address your broadband provider has allocated you.
As above though, a member of the team will pick up your post but I'd recommended giving your ISP a ring as well.
Nothing I can do for you, so good luck, hope you both get sorted one way or the other.
Anonymous User
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26-02-2016 21:29
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Please could a member of now tv contact me aswell!! Regards
Anonymous User
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26-02-2016 21:35
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My Iplayer works perfectly!
Anonymous User
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26-02-2016 22:00
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Yeah it works on my amazon fire tv box. Cant use now tv on my phone either. Thanks for ur help anyway very much appreciated!! I have contacted my isp aswell!
Anonymous User
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28-02-2016 9:52
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The problem persists and I have not received any updates from nowtv. I understand that this is an online supplier but you can certainly have a help line / customer services like other companies. How do I need to contact to get this issue resolved?
Anonymous User
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29-02-2016 13:19
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Hi @Anonymous User@Anonymous User
Sorry to hear that you are getting presented with this error message.
Would you be able to let me know who your internet provider is ? Is it a shared internet platform such as student accommodation ?
Look forward to hearing back from you both
Andy
NOW TV Team
Anonymous User
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29-02-2016 20:47
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No, my own house. As per previous post my internet provider is "see the light" and all other services are working perfectly. I've also check my ip and its U.K. Based.
Anonymous User
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01-03-2016 23:23
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Im still having this issue, can someone help???
Anonymous User
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03-03-2016 15:34
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Hi @Anonymous User
Thanks for posting, very sorry to hear that this is still happening. Is it only on the NOW TV box that you're getting this error message? Have you tried any trouble shooting steps on the box this far? If so can you let us know which ones please; so we don;'t go over covered ground.
Cheers
Ranj
NOW TV Team
