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Error code 014 wifi connection

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Received a new BT Hub but Now box would not connect to the new wifi (error code 014).


After lots of trial and error, including a factory reset of the Now box (which didn't help) the solution was to power the Now box off for 30 seconds and start again.  It then worked perfectly.  If you get this error I hope this works for you too.


Good luck

2 Replies
Andy Legend 5
Legend 5

Re: Error code 014 wifi connection



Welcome to the forum and thanks for sharing the tip! 🙂


For anyone else coming across this thread with a similar issue the following help page might also be of use



Some BT Hub users have also found turning Smart Setup off helped them too


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Re: Error code 014 wifi connection

That link no longer works, can we have an update please

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