I've got a white NowTV box and have paid for a Sports Day Pass. I got to see the 1st half of the Liverpool v Southampton match but the quality was dreadful, most of the time I couldn't even identify where the ball was (which sort of makes watching pointless). During the adverts the quality improved dramatically & I thought that my problems were over, however at the beginning of the 2nd half the picture froze and the Error 103 message filled the screen. I've been searching for some chatline, phone number or other support and this is all I've been able to find. My ADSL provider is BT & I used their service to check the line and it says that the speed is 3.2M. I never normally have problems with streaming, often watching iPlayer or Amazon films (I'm a Prime subscriber).
What is causing the problem? Can it be fixed? Having missed the match how do I set about getting a refund?
