cancel
Showing results for 
Search instead for 
Did you mean: 
ciderbelly
Scholar 2

Concurrency error (again!)

For the second time, I am getting error code 10021. I am disappointed by this, as loads of people have been reporting the error for a while and you have done nothing! I only have one device on and apparently that is the maximum. It is claimed on various pages that the maximum of simultaneous streams is 2! Not happy by this at all. Last time didn't end so well. But that is another story. 

 

0 Thanks
Reply
ciderbelly
Scholar 2

Re: Concurrency error (again!)

Before anyone brings the help centre up I have checked the error code on there and all I got was this, which doesn't help me at all. 

You can only play on 2 devices at the same time. Choose which devices you want to use and end the third. 

0 Thanks
Reply
4268 Legend 5
Legend 5

Re: Concurrency error (again!)

Hi @ciderbelly  I would only bring up a help topic if I saw a relevant one.  It seems that the apps are not fully realising folk have stopped watching.   What were the last two devices you successfully used to watch Now?


Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor

Chat are open 8am to Midnight:

Contact Now...


0 Thanks
Reply
ciderbelly
Scholar 2

Re: Concurrency error (again!)

The last one I used was a roku which got switched off and the one before that was the same device I am using at the moment. 

0 Thanks
Reply
ciderbelly
Scholar 2

Re: Concurrency error (again!)

Oh and I also briefly used an android device that was only for like 5 minutes.

0 Thanks
Reply
JahWibbler
Mentor

Re: Concurrency issue error 10021

This has happened to me today Got three boxes and app on Ipad. All fine except box in the living room.

First issue ever had with the boxes.

Any news on resolving the issue?

0 Thanks
Reply
Tim81
Advocate

Re: Concurrency issue error 10021

I keep getting this message. I do have 3 boxes but only 2 are in use at any one time. Currently they're all off at the power accept 1 device. It won't allow me to watch any of the sport I've just paid for. What an absolute waste of £6.99. Sort it out Nowtv.
0 Thanks
Reply
4268 Legend 5
Legend 5

Re: Concurrency error (again!)

Check on your app usage on phone whether it is active. I mean in settings.

Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor

Chat are open 8am to Midnight:

Contact Now...


0 Thanks
Reply
JahWibbler
Mentor

Re: Concurrency issue error 10021

Now not working on Ipad app for same reason.

Who do I speak to to sort out.

what is causing this issue?

0 Thanks
Reply
Tn9ae
Advocate

Re: Concurrency issue error 10021

I keep getting this message as well. Four devices, three switched off. Trying to continue viewing on tablet.
0 Thanks
Reply