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NOW TV Team Aaron-R
NOW TV Team

Re: Concurrency issue error 10021


@TheWeatherman wrote:

Never happened to me before, but has now started. No device crashed, but in device management it thinks my Roku stick is a Now TV box. Either that, or somehow someone has been able to access my account from a Now TV box?


@TheWeatherman

 

Hi are you having the issue on all devices?

 

Thanks

Aaron

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Samc1981
Advocate

Re: Concurrency issue error 10021

This is happenong to me only watching on one device too!
MsSupertech
Mentor

Re: 10021 fault code

Same problem but my Error 10021 is definitly NOT a case of trying to use 3 of four permitted devices at the same time... I and many other are having the same problem - the 'system' isn't recognising that we're no longer watching a particular device when we try and switch between any two of the four devices.

NowTV tech team are aware of the problem but seem unable to sort it out. I've been having this problem since late November, other even longer.

I've had a couple of very lengthy sessions with 'Chat' and been passed to the Tech folk to try to resolve it. Unfortunately the only solution so far (a poor work-round really) is to remove a couple of devices and only attempt to use two.... That's not what we're paying for 😞 

People are being told they'll probably be compensated when the problem is resolved but nobody seems to have any idea when this might be 😞

It would be lovely to see some sort of pinned 'service update' post relating to this problem. I certainly feel it's been going on far too long and customers should be give some sort of *proper* explaination..

Hope this doesn't sound too ranty but it's very frustrating - not least because we have to keep on explaining it again and again to NowTV staff...

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chase16
Newbie

Re: Concurrency issue error 10021

i have 3 boxes one of which is unplugged and the other two switched on, one is playing nd the other says maximum number of simultaneous streams on ur account, to watchh now tv on this device please stop playback on one of ur devices when there is only one playing to start with!!!!!!!! never had a problem with any of the boxes till now not happy at all pay for the services for this to happy just great isnt!!!!!


@Tyni6 wrote:

I keep getting this error message on one of my now tv boxes. I have 3 devices in total. I have signed out of the lg smart tv app 30 minutes ago. The other now tv is switched off at the mains for 20 minutes. This error is still appearing on my only active device. Any ideas how to clear this error? I have reset the now tv box with a pin at the back of the box and still the error remains.



@Tyni6 wrote:

I keep getting this error message on one of my now tv boxes. I have 3 devices in total. I have signed out of the lg smart tv app 30 minutes ago. The other now tv is switched off at the mains for 20 minutes. This error is still appearing on my only active device. Any ideas how to clear this error? I have reset the now tv box with a pin at the back of the box and still the error remains.


 

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Andy Legend 5
Legend 5

Re: Concurrency issue error 10021

@chase16

 

Welcome to the forum. You are allowed to watch NOW TV on up to two devices at the same time, however sometimes the system doesn't detect when a device stops watching straight away, you may need to wait up to 10 minutes before the system realises this and let's you watch on another device.
 
You can minimise the chance of this happening by using the back button on the remote (or X close button on other apps depending on device) to return to the NOW TV app rather than directly quitting the app whilst it is still streaming.
 
If you still have problems try signing out of the app and back in again (you should be able to do this by going to the My Account screen in the NOW TV app).

 

However these things often sort themselves out quickly so you may well find its all working normally now anyway.

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