08-11-2016 21:52
I keep getting this error message on one of my now tv boxes. I have 3 devices in total. I have signed out of the lg smart tv app 30 minutes ago. The other now tv is switched off at the mains for 20 minutes. This error is still appearing on my only active device. Any ideas how to clear this error? I have reset the now tv box with a pin at the back of the box and still the error remains.
30-11-2016 7:47
To add to the frustration of multiple users who are posting daily on this issue, it seems that the team at NOW TV don't even appear to talk to each other as different responders appear to be hearing this for the first time!
When is this going to get sorted out? It's been 2 weeks since I started raising this point and for others it's longer. How difficult can this be? Just grant no restrictions whilst you are sorting out a fix in the background!
For goodness sake get your act together!
30-11-2016 13:21
30-11-2016 18:23
I'm having this problem just now. Have been using Apple TV's, an iOS device & a PS3 for the last couple of years without a problem. Last week I replaced the PS3 with a recently purchased NOW TV box in my device list and suddenly I'm having his issue. For the Now TV to be causing the problems is a shambles.
No I sit and wait an indeterminate amount of time before I can watch again without starting to move devices all over the house.
Any chance of this being fixed? If not I will be dumping the Now TV box.
09-12-2016 21:58
11-12-2016 16:18
12-12-2016 21:30
16-12-2016 18:52
I have the same issue, 4 Now TV boxes in the house but 3 are plugged out......the one I need most to work, the kids bedroom, is giving this 10021 error message, give me strength.
16-12-2016 21:38
Happening to me too - removed a device and added a new one and it won't let me use the new one, so frustrating...I noticed this error was noticed in early November and it's still not fixed?
02-01-2017 22:29
08-01-2017 20:47