We are currenlty looking into this issue as there have been a lot of reports of this happening.
I will be posting an update on this thread once I have an update.
With regards closing down gracefully, on your PC make sure you click the X button in the corner of the playback window when finished watching before closing your browser window. If you are using an app, back out of a stream or let it come to an end and exit the programme itself before you exit the app/return to the device homescreen.
Basically you are making sure you are not still streaming from NOW TV before you quit/close anything so that the system has chance to register you've finished streaming.
Although given the responses of others I'm not sure if this will help this specific issue or not.
Meanwhile, how's about being the good guys and extending the time of user's passes as for many of us this has ruined our viewing. I'm half-way through a month's sports pass and being severely restricted in where I can watch Now. The T's and C's (as in contract) say I can turn off one set and watch on another, and this clearly isn't happening to a lot of people. You're breaking your contract with me, guys.
Once the problem is sorted, I'd like my Month's pass (a heck of a lot of money) to actually start (again) when the problem's solved. Remember - it's not the viewers fault.
I am having the same problem error 10021 concurrency issue
ive turned all devices off rebooted tried everything."frustrating to say the least!
paying for a service I can't access! Not good NOWTV
Apologies for the late reply.
Is this error still happening for everyone?
We are currently investigating this issue at this moment in time.
We hope to have an update as soon as possible.
Sorry for the problems experienced, everyone.
The NOW TV Team
Grrrrr. Can't use on my IPad. Paying for movies/ Ents and kids and now can't access on two of my devices. None are being used but all four have displayed this message at various times since yesterday.
When is this issue being resolved?