08-11-2016 21:52
I keep getting this error message on one of my now tv boxes. I have 3 devices in total. I have signed out of the lg smart tv app 30 minutes ago. The other now tv is switched off at the mains for 20 minutes. This error is still appearing on my only active device. Any ideas how to clear this error? I have reset the now tv box with a pin at the back of the box and still the error remains.
14-11-2016 20:52
This happened to me tonight, we have 3 boxs & Apple TV. Two box's were turned off, my son watching a film on one and ours would not stream only solved when he stopped watching. But he was able to start again even though I had started watching.
22-11-2016 10:38
Hi @Anonymous User
Thanks for getting in touch with us. I'm sorry to hear you've had device issues.
Is this still the case?
I've granted you some changes to add and remove the offending devices and try again if need be.
Thanks
Rob
NOW TV Team
30-11-2016 23:00
Thanks Rob we are not having any issues now. Thanks.
17-11-2016 24:35
17-11-2016 24:41
I am having the same problem. I guess it is at there end.
21-11-2016 15:34
Hi @Anonymous User,
Thanks for your recent post
Sorry that you are facing this issue as well.
How many devices have you tried signing into in total?
Also, is the issue occurring on the same devices.
Look forward to hearing from you.
Thanks,
Ruth
NOW TV Team
21-11-2016 16:14
Hi @Anonymous User@Anonymous User
Just to add to what @Anonymous User has asked above.
Would you be able to let us know if the issue is still ongoing ?
Also can you confirm what you were doing before the error occurred and a rough time frame ?
Thanks in advance
Andy
17-11-2016 24:44
17-11-2016 7:27
17-11-2016 8:34