Can't connect smart box to bt smart hub

[Anonymous User]

As title suggests I Can't connect now tv smart box to bt smart hub.

It sees the Wi-Fi but only gives the first green tick.

I've tried all sorts that are suggested but nothing works.

Any ideas?

[SeeMoreDigital]

Hi @Anonymous User,

First things first... Do you have the new 'smart' box or the old 'white' NOW TV box?