12-05-2018 15:26
12-05-2018 15:49
Hi @Anonymous User
I am guessing your have tried pressing and holding the reset button on the back of the nowtv hub router ?
When you go to My Account > Check Service Status on here, what does it say about your broadband line ?
There should be a telephone helpline number, if you go to My Account > My Package (under moving home) ask them to transfer you to the relevant broadband dept.