Thanks for providing that information for us.
It sounds like you might need a replacement box, depending on when / how you box the box this might be possible. I'll need to look at your account and let you know. expect and email from me shortly.
NOW TV Team
I've had my white box since October 2014 and have had no problems since purchase, the OS7.0 upgrade went smoothly, is now fully integrated and has solved a number of app/channel problems I had, especially the problem with YouTube.
It seems to me that it could be boxes made earlier than late 2014 are having problems with OS7.0. I am aware that during the lifetime of a piece of kit the electronics therein may undergo certain minor updates without changing the overall specs of that machine. That said, is it possible that older white boxes are not fully compatible with OS7.0?
Please note, this is purely conjecture on my part.
Has your son used the nowtv box previously in the past at the camp with success or is this the first time that he has tried using the box there ?
I might be wrong and barking up the wrong tree here.
However it sounds to me that the Camp is using a shared network protocol, where it's asking the nowtv box to enter the secondary access details for safe connection to it's network (which i believe the nowtv boxes are unable to do).
I believe the way around this (not one hundred percent sure mind) is to use a tablet or computer has a WiFI hotspot (a wifi link between the camps shared network and the nowtv box) or maybe look at a Roku box or Roku streaming stick that has a Hotel / Dorm mode access feature.
My Now TV box keeps restarting itself too. I have tried the steps above to perform the factory reset. When I have done this I am invited to inout my WiFi password, which I do. The box then reverts to the purple Now TV screen and restarts itself and then goes to the purple screen and restarts again.