05-11-2013 21:43
Why does my now tv box not recognise username or password -both correct and case correct
Solved! Go to Solution.
08-11-2013 8:39
06-04-2017 13:56
Same here... worked fine yesterday, now today, I get the "login" challenge and the "sorry, we don't recognize your username / password " message but, can logon via laptop, no problem.
Always the same response - change your password or do a reset but, no attempt to say why this might be happening and judging by the number of hits google shows, this is not an unusual issue.
With that number of hits, I guess the problem lies with Sky's servers!
06-04-2017 15:19
@Anonymous User wrote:Always the same response - change your password or do a reset but, no attempt to say why this might be happening and judging by the number of hits google shows, this is not an unusual issue.
Response from whom @Anonymous User?
The first thing you should try is rebooting your router (by disconnecting the power, waiting 30 seconds and reconnecting the power).
Cheers
22-02-2017 7:40
22-02-2017 12:58
@Anonymous User Can I ask have you tried to log into Now TV from another device?
22-02-2017 13:23
22-02-2017 13:30
Hi Paul
I did thanks on a youview and tablets and all fine. I has a different person on the live chat just now and after changing password it seems to of cured it. The 1st agent was wrong last night sayin the white boxes will not work and to buy 2 more so they are investigating. See,s the update over night needed a password change on nowtv white boxes.
Anyway all cured thanks
@PaulD1 wrote:
@Anonymous User Can I ask have you tried to log into Now TV from another device?
22-02-2017 14:48
Hi @Anonymous User
Can i ask if you have any special characters in your Password and if you are using your email address or Username to log in to the Boxes?
Cheers
Eddie
22-02-2017 14:53
22-02-2017 15:34
Hi @Anonymous User,
Do you have any special characters in your current username and/or password, such as an % or + or $ etc?
It would appear that when NOW TV issued their last 'app' update for (Roku) hardware playback devices, it broke support for some special characters...
Cheers
22-02-2017 15:53
@SeeMoreDigital wrote:Hi @Anonymous User,
Do you have any special characters in your current username and/or password, such as an % or + or $ etc?
It would appear that when NOW TV issued their last 'app' update for (Roku) hardware playback devices, it broke support for some special characters...
Cheers
Ahh OK that explains it and was along the lines of what I was thinking. The password had a + in it for the last 2 years until today.
The agents all denied that was the case but seems fine now ive changed the password. Thanks for confirming @SeeMoreDigital
At least i wasnt daft enough to follow the original agents advice and bin the 2 white boxes and run out to buy 2 new black boxes.
Cheers