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Anonymous User
Not applicable

Been charged more than stated

Hello I did the free trial and decided to go with now TV.It stated £12.00 a month which was ok. I have looked at my bank account and there is two separate payments going out. One 9.99 and the other £7.99 I had problems signing in and believe it has made me sign up for something I didn't want. Please can I have a refund for the extra 7.99 I have been paying as I am feeling scammed especially as I can't even call to talk this through with someone. Kind Regards Sophie Langman
1 REPLY 1
Andy
Legend 5
Legend 5

@Anonymous User

 

Welcome to the forum. £9.99 is the price for a cinema pass, £7.99 is the price for an entertainment pass. If you go onto your My Account > My Passes page you should see what passes you have on your account, and you can cancel any you don't want. 


As for a refund, you can try talking to live chat, explaining the situation and seeing if they can do anything for you. To get there go to the following help page

https://help.nowtv.com/contact-us/how-do-i-cancel-now-tv