08-01-2018 13:59
08-01-2018 20:10
@Anonymous User
Welcome to the forum. £9.99 is the price for a cinema pass, £7.99 is the price for an entertainment pass. If you go onto your My Account > My Passes page you should see what passes you have on your account, and you can cancel any you don't want.
As for a refund, you can try talking to live chat, explaining the situation and seeing if they can do anything for you. To get there go to the following help page
https://help.nowtv.com/contact-us/how-do-i-cancel-now-tv