28-06-2017 9:23
The BBC iplayer app is incredibly slow to respond to any presses on the remote, often freezing and requiring to go back to home and re open, but this can take ages.
i had uninstalled and reinstalled app, ensured software is up to date, and reset the nowtv box, but nothing improves it.
Other apps such as 4 and ITV work fine.
i have the white box.
any suggestions?
thanks
Solved! Go to Solution.
28-06-2017 9:44
Hi @Anonymous User,
This issue has been reported a few times by 'white' NOW TV box owners. See here: https://community.nowtv.com/t5/Entertainment/BBC-IPLAYER-PROBLEM/td-p/322946
It's most likely a 'lack of memory' and processing power issue. BBC iPlayer has got more complex in recent times. Some people have had some success deleting apps and/or reseting their white boxes to free up memory. However, if the problem persits you're better off treating yourself to the newer 'black' NOW TV box.
And just-so-you-know... NOW TV have no control over 'third-party' apps, such as BBC iPlayer, ITV Hub, All 4, Demand 5, RedBull TV etc. The content delivery systems and the UI's for each distribution platform is entirely controlled by the service provider.
Cheers
02-10-2017 16:20
I've just updated my NOW TV Box and iPlayer is now pretty much unusable - you press a button on the remote control and maybe it reacts 20 to 40 seconds later.
02-10-2017 20:00
@Anonymous User wrote:I've just updated my NOW TV Box and iPlayer is now pretty much unusable - you press a button on the remote control and maybe it reacts 20 to 40 seconds later.
Hi and welcome to the forum @Anonymous User,
Can you please confirm the model of your NOW TV playback device?
Is it the NOW TV 'white' (Roku LT) box? Which looks like this: -
Is it the NOW TV 'black' (4200SK - Roku 3) box? Which looks like this: -
Is it the NOW TV 'smart' (4500SK - NOW TV) box? Which looks like this: -
Cheers
29-11-2018 18:52
As am having IPlayer issues, which box is it to upgrade too? I have the white Roko LT box.
Thanks