08-06-2015 18:52
13-07-2015 17:43
13-07-2015 19:35
Hi @Anonymous User
Very sorry about that 😞
I'll get this issue looked into.
Birgit
NOW TV Team
24-07-2015 22:34
After a period of not seeing this issue, it's back.
Episod 10 of Wayward Pines is unbearable with these dropouts.
Going back to episode 9 I don't see the issue.
These are not buffering issues, but audio dropouts with no corresponding image stuttering.
It looks like an encoding error to me.
I'm in PAL land, although I believe the TV is running 60 Hz (HDMI) -assuming that's all the NowTV box will output.
I'm going to not watch Pines tonight, just in case it works better later.
It would be great if the techies at NowTV could get a handle on the issue.
If there is a diagnostic mode the NowTV box can run in to output data about the video and audio streams, I would be happy to use that to give more information.
25-07-2015 16:23
unforgettable episode 3 series 3 has sound drop outs in the second half.
• Roku Streaming Stick+ | S/W 8.1.0 | Now TV app v3.12.132 | Wifi (DHCP)
• Internet - Plusnet Fibre @ 36M
25-07-2015 16:40
Hi @herojan @Anonymous User
I don't know if it's just me here, but I noticed a lot of drop outs on Wayward Pines ep10 on catchup, however, when I replayed a segment with drop outs, the drop outs don't occur in the same places, they just seem random. This makes me think it's not the encoding but something to do with the actual streaming to the NOW TV box. I've never had any drop outs on Apple TV or my iPad
26-07-2015 10:34
" I've never had any drop outs on Apple TV ..."
Bit sad if NowTV's own box doesn't work as well as Apple TV.
Did you check the exact same episode that caused trouble with Now TV, with the Apple TV?
The reason I think it's an encoding issue, is that I suspect it somehow is a audio stream sync issue. Some time stamp is incorrect, or some sample rate figure is incorrect, in the video or audio stream. It's just a theory. Perhaps the Apple TV box ignores some of this information.
26-07-2015 11:34
@Anonymous User it's not the NOW TV box, but the files it plays. It's the same one used by the consoles, LG TV, Chromecast, PC and some others. It's a different file for Apple TV, suggesting the encoding is playing up somewhere in the pipeline.
25-07-2015 16:41
Hi @Anonymous User
Thanks for letting us know, I have raised it with our content team.
@herojan - can you tell us on which device this happens?
Birgit
NOW TV Team
25-07-2015 17:34
@Anonymous User
his was on my LG tv (I'm taking part in the app trial). In the past this has happened on my now tv box.
• Roku Streaming Stick+ | S/W 8.1.0 | Now TV app v3.12.132 | Wifi (DHCP)
• Internet - Plusnet Fibre @ 36M
26-07-2015 11:38