08-06-2015 18:52
09-07-2015 21:42 - edited 09-07-2015 21:43
I watched the latest episode of Penny Dreadful today (catchup on the Now Tv box) and there were a few sound clipping issues, most noticably in the opening credits, which seems to be a common occurance for those items with sound issues, the music in the opening credits highlights any problems.
• Roku Streaming Stick+ | S/W 8.1.0 | Now TV app v3.12.132 | Wifi (DHCP)
• Internet - Plusnet Fibre @ 36M
10-07-2015 16:49
Hi @Anonymous User
Thanks for posting. We're aware of the sound issues affecting some of the new content. It's being looked into. Apologies for the inconvenience'disruption this has caused.
Cheers
Ranj
NOW TV Team
27-04-2018 15:23
Hi Ranj,
FYI had similar issues although we are watching NOWtv via an EE box.
Interestingly (?) if we rewind then play again, sound is back, but fault reoccurs elsewhere.
Beats me
29-07-2018 9:18
Same on Handmaid's Tale. 2018.
29-06-2015 15:41
@Anonymous User
Thanks for getting back to us and letting us know. We have raised this with our Content Team and should have this all sorted in no time at all!
Any further issues, give us a shout!
Michael
NOW TV Team
27-04-2018 11:53
Hadt the same issue. Daughter watches Modern Family (all the time) sound drops out permanently, unless you rewind and then issue has gone... until it does it again but in a different part of the programme. Annoying much?
@Anonymous User wrote:Thanks for the response.
Some examples:
- Hannibal season 3 Eps 1-3 (although seasons 1 and 2 are fine)
- Game of Thrones season 5 Eps 8-10
- Glee season 6 Eps 4-5
There are others too, but it just isn't quite affecting everything. If I replay where a blip occurs, it also occurs in exactly the same place, so it doesn't seem to just be happening at random points. Usually noticeable about once every 5 seconds, sometimes more frequently, and most noticeable when there is music playing.
Thanks for looking into this.
Graham
25-10-2018 21:59
I am watching a few series on Now TV via EE box and the audio has been cutting out. At the moment we are struggling with season 1 of the wire, almost every episode. Please fix!
28-06-2015 11:21
29-06-2015 12:11
29-06-2015 13:19
@Anonymous User no problem with the mobile stream (other than the known low bitrate for audio)