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Anonymous User
Not applicable
07-11-2013 15:35 - edited 07-11-2013 15:47
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Additional settings for Virgin Media Superhub
If when setting up your box it fails at the 'connect to local network' stage using a VM superhub you can try changing the following 'network ping' setting.
(Unfortunately this 'fix' has not been given in the instruction leaflet and may not always be suggested by some of the chatline help staff).
Press the HOME button on the remote 5 times followed by one press of FF,PLAY, REW, PLAY and finally FF.
You should now see displayed one of the hidden ('secret') menu pages and need to scroll down the blue line and deselect 'enable network pings' box at bottom of screen.
Finally, scroll the blue line down to 'Back' and select - the box should then connect correctly and work with a Virgin Superhub.
24 REPLIES 24
Anonymous User
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18-12-2013 17:22
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Thank you, updated to Virgin Super hub 2 Modem and wasnt working and check online and saw this post.
Kind Regards
Anonymous User
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27-02-2014 19:14
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Thank you for this fix. Very helpful! One thing you need to add is that this needs to be done as you are starting up the Nowtv box, or by starting by pressing the Nowtv button on the remote and following your instructions. This said the fix worked for me. Thanks again.
Anonymous User
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07-04-2014 15:20
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Perfect. Thank you
Anonymous User
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01-06-2014 19:41
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Help, I tried everything but still won't conect to the super hub on Virgin
thanks in advance.
Anonymous User
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01-06-2014 20:32
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Hi Daz-max,
Sorry to hear of the problems you have been experiencing.
Can you please try the steps outlined above once more and then resetting your router, as it sometimes doesn't work the first time.
Please let us know if that helps.
Rich-L
The NOW TV Team
Anonymous User
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18-07-2014 22:21
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I am also experiencing this problem, error 014 solution does not work and I have reset twice
Anonymous User
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16-08-2014 15:39
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Hi
tried this now getting code 009 cant connect to network.... boody virgin
Anonymous User
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01-09-2014 18:04
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When tried everything else, as suggested everywhere, try going to VirginSuperhub (192.168.0.1) Advanced Settings and typing NOW TV into Enable First Guest Wireless Network box. Tick the 2 enable boxes.
Reboot Now box and it should connect. Did for me after I'd tried every recommended solution I could find.
