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Anonymous User
Not applicable

‎10-10-2015 18:13

4 Devices confusion

Hi 

 

I am on the last day of my trial month and feel let down. 

 

During the month I had to restore my phone (one of my devices) to factory settings.  When I reinstalled the app, this has used up my 'change one device a month' privilege.  

I just bought a second box so I can watch  in the bedroom, but it seems I have wasted my money.  Not to mention I can't understand why my chromecast is considered a 'device' when I need to employ my phone to use it. 

 

Please can you help?

 

Fenfur

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1 REPLY 1
Anonymous User
Not applicable

‎10-10-2015 19:02

@Anonymous User the Chromecast is one device, your mobile is a second if you watch on it. It's possible to only use one slot by not actually playing out on the phone. 

 

As for the device limit jump on to Live Chat and explain your situation, they might be able to sort something out for you this month.
Visit http://help.nowtv.com/article/Managing-Devices
and at the bottom will be a Contact Us button, from here Live Chat should be available (hours are 8am-midnight).