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Occasional Poster
Posts: 2
Registered: ‎04-12-2017

Re: 2 Boxes, 1 Account, voucer code from new box on old account

Thank you !!
Occasional Poster
Posts: 3
Registered: ‎10-01-2018

Re: 2 Boxes, 1 Account, voucer code from new box on old account

My box won't conect to WiFi so am thinking of getting a new box if paid till Feb so can I still get what's left on a new box . Anyone ?
Elite 5
Posts: 4,869
Registered: ‎10-12-2014

Re: 2 Boxes, 1 Account, voucer code from new box on old account

[ Edited ]

Hi @Suzyrainbow

 

Yeah no problem using your existing pass on your new box, just sign into the new box with your existing account details where you can have up to four devices on your account with two simultaneous streams.

 

Out of curisoity is there any error code or message showing on your existing box that can't connect to your WiFi have you tried the normal steps of rebooting both your box and router ?

 

Also have you tried factory re setting your old existing box, by pushing a pin for about 30 secs in the small reset hole on the back of the box ? 

 

Occasional Poster
Posts: 3
Registered: ‎10-01-2018

Re: 2 Boxes, 1 Account, voucer code from new box on old account

We have done it all and now tv have been no help atall it just wont connect 
Elite 5
Posts: 4,869
Registered: ‎10-12-2014

Re: 2 Boxes, 1 Account, voucer code from new box on old account

Hi @Suzyrainbow

 

Have you got the white box or the black box ?

 

If you have the black box and if practically possible have you tried an Ethernet cable between your existing box and router.

 

Also, I am guessing you have tried to disable the network pings on the box by following these instructions below ?

 

https://help.nowtv.com/article/error-code-014-now-tv-box

Elite 5
Posts: 4,869
Registered: ‎10-12-2014

Re: 2 Boxes, 1 Account, voucer code from new box on old account

Hi @Suzyrainbow

 

Should have also added have you tried switching off the router off at the power switch for about 20 minutes and then power the router back on again where it should then automatically find the best WiFi settings.

 

Also, make sure the NowTV box is well clear of any obstructions and move the box in different positions on your TV shelf to see if there is any improvement with the WiFi.

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Occasional Poster
Posts: 3
Registered: ‎10-01-2018

Re: 2 Boxes, 1 Account, voucer code from new box on old account

Yes we have turned internet off.moved it around the room.We were told the white box was no longer for sale yesterday.We will get new box Monday and see how it goes.thanks for your help b in touch Monday 😀