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Anonymous User
Not applicable

took payment but already entered a code

i had already entered a code but u took payment already. 

 

Cant even find the chat to open and chat. You guys need telephones!

7 REPLIES 7
caseyb1993
Legend 5
Legend 5

@Anonymous User Hi there 🙂

See here:

http://community.nowtv.com/t5/Account-Offers-Promotions/Free-Passes-not-Free/m-p/393265#M15952

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
Anonymous User
Not applicable

does live chat ever work? im not a 14 day new memeber

caseyb1993
Legend 5
Legend 5

@Anonymous User Yes it does. 🙂

It is the best way really to contact them. You can always leave an email as well and they get back to you in about 24 hours. 🙂

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
Anonymous User
Not applicable

@caseyb1993 where is their email address? also where is this chat live thing as i can not find it

caseyb1993
Legend 5
Legend 5

@Anonymous User

http://help.nowtv.com/article/When-will-my-payment-be-taken

 

Click the green contact us button at the bottom of the link.

 

You will then see live chat and email.

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
Anonymous User
Not applicable

@caseyb1993 thanks. my end it only shows via your link.

 

 

 

SeeMoreDigital
Legend 5
Legend 5

@Anonymous User wrote:

does live chat ever work? im not a 14 day new memeber


For future reference, access to 'Live Chat' can be found at the bottom left of (most, if not) all the 'Help Centre' articles via the green 'Contact Us' button (which leads to the 'Live Chat' button). The idea being that after finding and reading the 'Help Centre' article that fits your needs you should be able to resolve your issue yourself and only have to contact a NOW TV representative as a last resort.

 

 

Cheers