"Sorry, we did not recognise your login details"

[Anonymous User]

Good evening,

For the past few weeks we have been unable to login to our NowTV account on the box/TV itself - therefore unable to make use of the Movies package.

Searched these forums for similar issues but none actually seemed to have a satisfactory resolution.

Used the forgotten password feature multiple times (and reset the box as part of that process) but keep getting the same message when signing in: "Sorry, we did not recognise your login details"

Correct username and password is definitely being entered.

Getting increasingly frustrated now as not getting what we paid for..

Any help much appreciated.

Thanks,

Dave

[Anonymous User]

what i would suggest is to maybe reset password again, even if old password didnt have special characters, and then try again to login on all devices
i know it sounds stupid but maybe worth a try

[Anonymous User]

please its driving me mad

[Anonymous User]

Have purchased Now monthly sports pass to watch on Samsung telly which is compatible. Will not accept sign in details. I already have sky tv but not sports. Any thoughts

[ukbobboy]

@Anonymous User 

Hey Billy

I, too, have a Samsung telly But I've never put my passes directly onto my devices, e.g TV or Roku 3, I go through My Account at the top of this forum.  Never had any problems adding new or topping up vouchers/passes and it's a lot easier.

Hope this helps

UK Bob

[Anonymous User]

I saw a solution which worked immediately ie.On email details use uppercase on first letter then revert to lower for all else. I did not expect it to work but amazingly it did.Being new to the site I was unable to get back and thank the sender. Thank you also for your input and will keep in mindRegardsBillyzing