14-12-2016 18:51
Good evening,
For the past few weeks we have been unable to login to our NowTV account on the box/TV itself - therefore unable to make use of the Movies package.
Searched these forums for similar issues but none actually seemed to have a satisfactory resolution.
Used the forgotten password feature multiple times (and reset the box as part of that process) but keep getting the same message when signing in: "Sorry, we did not recognise your login details"
Correct username and password is definitely being entered.
Getting increasingly frustrated now as not getting what we paid for..
Any help much appreciated.
Thanks,
Dave
16-02-2017 15:59
Hi @Anonymous User
Can you provide your Box details please the version and software install version?
Thanks
16-02-2017 17:55
16-02-2017 18:22
Hi @Anonymous User
To get the software version follow these steps
settings > About > System Info
Cheers
17-02-2017 14:28 - last edited on 17-02-2017 16:25 by Karl-F
Model 4200SK - Roku 3 - Software: Version 7.0 Build 9612
17-02-2017 14:31
Hi @Anonymous User
Can you tell me which username you are using to log in with?
Cheers
17-02-2017 14:32 - edited 17-02-2017 16:50
User Name: *************
I have also tried using my email address and the userr name in lower case
17-02-2017 15:34 - edited 17-02-2017 16:11
Thanks for that @Anonymous User i'll pass your details on hope to have this resolved soon. You can use other devices in the meantime if you like.
Cheers
Eddie
17-02-2017 18:52
17-02-2017 22:25
I am getting the same issue on the Roku 3 black boxes. A hard reset allows me to input username and password with success, can even verify this in System > About which shows the box is tied to my account. However upon trying to watch anything through the NOWTV app on the box it asks for username and password which it simply will not accept even though I am 100% sure it is correct.
17-02-2017 22:27
Meant to say Software version is also version 7.0 build 9612