16-12-2017 14:20
@Anonymous User
Not heard of that particular issue. Try powering down both TV and box, unplugging HDMI cable both ends and reconnecting and then powering back up. If that doesn't help try a different HDMI cable and/or different HDMI input on your box.
Finally you could try a factory reset. You'll find the option under Settings > System > Advanced System Settings > Factory Reset (and then enter the code shown on screen to confirm)
You'll need to enter your wifi and NOW TV account details again so have these to hand.
16-12-2017 14:23
will try all that thanks for reply
16-12-2017 18:22
im also getting this watching the cardiff v hull game very annoying
22-12-2017 21:25
Having the same issue with tonight’s Arsenal/Liverpool game
27-12-2017 22:16
Same issue on that game and liverpool game yesterday. I have Amazon prime, and BT sport which uses the same network connection and these work fine so I know it's not the connection speed. I'm going to cancel my subscription if no solution is found.
23-12-2017 9:24
03-02-2018 12:08
Having same problem all the time. Only occurs on live football. No probs on other channels. I unplug from mains - improves for a time, then reverts to regular fault. Occurs 20/30 times per hour. I use black NowTV box with Panasonic TV. I believe that it's a fault with NowTV transmission but they do not admit it.
03-02-2018 12:15
10-02-2018 16:55