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Anonymous User
Not applicable

no tv channel on my

I have had no TV channels for some time now refreshed the channels a few times now and still no free view channels, the channels or not highlighted fed up now, have the films all ok with that playing, but no BBC and other  channels like this 

1 Reply

@Anonymous User 


Check the aerial connection to the box, maybe by seeing if a TV can tune in OK from it.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
If you take an offer that comes with a ‘free trial’ of Boost or another Membership, Cancel them straight away. You will still get the full duration of the trial, and if you decide you do want to continue with one or another of the trial products, just revisit the Cancel, and UnCancel it.