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Anonymous User
Not applicable

network quality and intermitent steaming

I recently switched to NowTV internet service.  Since then I have experienced frequent problem of intermittent streaming when I watch video clips. This was never a problem with my previous internet suverice provider. 

I then contacted the technical support of NowTV, the person was arrogant and helpless.  she just simply say that there is no problem with their service to my house. 

But I am the user and have clear experiences of using the two providers (NowTV and my previous provider).  

I also noticed that the connection quality in the network page of system setup shows that the network has a "average quality", even though I am by the side of the new modem, which shows an strong signal. By reporting this I wanted ask if there is a quality issue with the new modem.  But she did not want to hear my story and interrupted me before I finish my description. 

I am really unhappy with the quality and service of NowTV ISP. 

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