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Anonymous User
Not applicable

my picture has deteriorated and become unwatchable

Really annoyed the picture quality has gone all fuzzy and unwatchable. I have tried everything suggested. There is nothing wrong with my broadband or my TVs which are only new. The picture got worse over last few weeks. I’m not paying for this crap service so fix it or you’re cancelled. 

2 REPLIES 2
Anonymous User
Not applicable

New TV, 35+Mbps download speed, yet I have started to get fuzzy picture and buffering. I've seen that plenty of other users have the same issue, has anyone got the solution?

gavs82008
Legend 5
Legend 5

@Anonymous User @Anonymous User 

As this is a customer forum, all we can do is give suggestions and advice. 

 

It is worth trying to set the box back to factory settings. 

 

If that fails, head onto Live chat. 

https://help.nowtv.com/article/how-to-submit-a-complaint

Click "chat to an advisor"

FYI that I do not work for NOW, just a NOW customer trying to help