03-04-2016 13:24
I keep getting the error code 14 message when I try and connect to wifi. I've tried enabling and disabling pings and that doesn't work. I can't plug my box into my router as it's too far away. I can't find the live chat option for love nor money as I never get a "Contact Us" option at the bottom of any of the pages. Can anyone help?
25-04-2016 20:38
25-04-2016 20:40
Hey @Anonymous User
Thanks for trying all those steps already, it definitely helps a lot.
Is this going through a shared network? This can cause some issues.
If you have a 3G connection that would be worth a shot!
Thanks,
Ryan
NOW TV Team
25-04-2016 20:46
@Anonymous User unfortunately you may have fallen fowl of the way university internet is set up. For security I suspect only uni students can log in on the wifi. You will have a user name and password. Can you access Now TV on your phone or PC? If anyone in your halls has a chromecast you might want to try using it just to see if it will work. University networks create VPNs. now does not allow access via these. Have a quick search on google, you might find some helpful information.
25-04-2016 20:53
25-04-2016 21:00
@Anonymous User are you sure you've used the correct MAC address? There is one for Wifi and one for Ethernet.
28-04-2016 15:00
Hi @Anonymous User
Just to echo what has been said above, This would be something that I would speak to your Uni Halls IT department about, we do find a lot of Halls block streaming devices as it is a shared WIFI connection.
Thanks
Andy
25-04-2016 21:03
25-04-2016 21:08
Unfortunately there isn't much more NOW TV can do about the way your hall wifi is setup. Are you sure your friend didn't have to do anything else with the IT department to get theirs working?
26-04-2016 10:02
Try your friends box in your room and see if it works
Then try your in her room as well
26-05-2016 16:53
Can't connect to Internet