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⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this.   To help our teams with the investigation can we ask you to reply to this topic ...

Simon-J by Community Manager
  • 14558 Views
  • 33 replies
  • 0 thanks

NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box.   Just select a topic from the list, or scroll down the page to read them all.   Introduction to the NOW TV Box   NOW TV Box Setup and Troubleshooting   NOW TV Box ...

Now tv

My now tv app on my smart tv won’t load. Just doing a circle. all other apps working fine. 

Gem1 by Newbie
  • 52 Views
  • 7 replies
  • 0 thanks

Hub 2 connection

I’ve received my hub2 and been notified it’s been activated the problem seems to be the password. Every time i enter it it says it’s wrong and won’t let me connect. All 3 green lights are on. What can I do?

Upgrade to smart box

Good evening,How do you upgrade from the standard black now box to the smart now box please?Many thanks 

Wend21 by Observer
  • 72 Views
  • 1 replies
  • 1 thanks

Wi fi connection error

Have suddenly got an issue with both a now box and now stick. Neither will connect to my Wi if despite saying they re connected they won’t do so. It just says that it has encountered a problem and I should try again. I have tried the live chat and th...

49 by Advocate
  • 420 Views
  • 16 replies
  • 1 thanks

Box

My box did not get delivered 

Ah8 by Newbie
  • 101 Views
  • 2 replies
  • 0 thanks

Change subtitle font and background

I got a Samsung tv and installed the NOW TV app. I can't seem to find any settings where you can change the style. Most streaming services offer different font styles, sizes and the option to have a clear background rather than black which completely...

Pb1990 by Advocate
  • 157 Views
  • 3 replies
  • 1 thanks

Remote control

I've lost my old remote control, I think it's gone out with the rubbish, I need to order a new one how do I do this, I ordered a remote on Amazon but it didn't work, it did say all I need to do is add batteries and it will work on my tv, it didn't wo...

Remote control

I've lost my remote control and need to order a new one, how do I order a new remote control