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⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this.   To help our teams with the investigation can we ask you to reply to this topic ...

Simon-J by Community Manager
  • 14581 Views
  • 33 replies
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NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box.   Just select a topic from the list, or scroll down the page to read them all.   Introduction to the NOW TV Box   NOW TV Box Setup and Troubleshooting   NOW TV Box ...

Internet not working

My internet has suddenly stopped working. All the three lights are green but there is no Internet connection. I have unplugged the router for a couple of minutes and plugged the router back in again.

Error code CVF

Trying to connect mobile to TV for streaming the football but error code showing CVF:-11870:-12927 Have tried logging in/out again but no luck? 

Jodie2 by Advocate
  • 1522 Views
  • 5 replies
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Internet down

Internet down in Blackpool area, started this morning 

John13 by Advocate
  • 334 Views
  • 2 replies
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live match

joined nowtv to watch a live match which is on sky sports have seen that if you get a day subscription pass you can watch this match millwall v leeds at midday but can not see it on now tv sport page any help would be greatful.

JFB-1 by Newbie
  • 279 Views
  • 1 replies
  • 0 thanks

Switching devices

My NOWTV box had stopped working. I have tried everything, but cannot fix the issue. There is no power going to it at all. I was thinking of buying a NOW TV smart stick, and was checking to see if I can just add my current account to it? Thank you fo...

IanJ by Advocate
  • 499 Views
  • 2 replies
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Resolved! Channel 4 app not working

Not been able to access the Channel 4 app for past few weeks, just says 'this is embarrassing' and displays an error message. I've checked the system and everything is up to date and I've tried turning the box completely off and back on. Any suggesti...

Resolved! No Ethernet plug in

Hi,we don’t have an Ethernet plug in in our new house so not sure how to get our wifi to work. Will now tv install one for us? Is there anything else we can do?thanks!

Remove control

Hi I received my router.  I also went for the £6.99 TV package.Do you get a remote control as well? Thanks

Levelken by Advocate
  • 418 Views
  • 1 replies
  • 1 thanks