NOW Box

⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this. To help our teams with the investigation can we ask you to reply to this topic ...

NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box. Just select a topic from the list, or scroll down the page to read them all. Introduction to the NOW TV Box NOW TV Box Setup and Troubleshooting NOW TV Box ...

'Kids' auto play next episode, no longer working?

The kids package used to auto play the next episode. Recently this is no longer happening? Can anyone help? I've been through the settings and there are no options I can see. I've updated the software and unplugged the box! Any help appreciated pleas...

Resolved! How do i change my payment date?

I need to change my payment date for my dd collection. How do i do this please?

Nowtv stick and passes

I have an account with one nowtv stick, i have just purchased another with sky cinema pass, when i log in to my account it says no order so i cannot redeem my pass ?

Subtitles - is it the Techwood TV?

Hello community,I wonder if someone can help - I have been in touch with Now TV by phone and online chat and they haven't helped.I can't see subtitles on my Techwood TV. Works fine via app on my phone. Programmes with 'S' and subs switched on? Yes.Do...

subscription

Hey I cancelled my subscription months ago but still being charged. My ex admitted it could still be his but he cant sign on. He has tried forgetting password but the link comes up saying expired straight away. Is there an email address I can contact...

Unable to connect to wireless network.

Disconnected black box and when started again I cannot connect. At first it was picking up the old router address. Tried turning everything on and off a few times. Went to settings/set up connection. Entered password a few times. Still not working. D...

Trying to make payment

My now TVs was stopped because the payment couldn't come off how do I pay it to get it up and going again?

No connection

Keep getting error code 016...Any ideas??

Tv with no internal speakers

Hi allI have a tv with no internal speakers but plays through a Pioneer home cinema system. I've just closed my Sky TV subscription and trying to use NOW Smart Box. The Sky box connected to the home cinema system via optical. The TV has just 1 HDMI s...

Now TV box broken?

I've just come back from four days away and the Now TV box was completely unresponsive to the remote so I removed power then plugged it back in again. When it restarted the power light remained on permanently and was still unresponsive. I did a hard ...

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