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NOW Box

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⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this.   To help our teams with the investigation can we ask you to reply to this topic ...

Simon-J by • Community Manager
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NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box.   Just select a topic from the list, or scroll down the page to read them all.   Introduction to the NOW TV Box   NOW TV Box Setup and Troubleshooting   NOW TV Box ...

cant reach helpdesk and need to pay overdue amount

Hi I have an issue,my card has changed(im lost my card and get a new one)but they charged the old card and i changed the details but not charging anything.they send me a message i have 7 days to pay but no options in my account,i cant repay from my b...

Can't connect to Internet

Hi, I have Nowtv broadband and Nowtv smart stick, my router is connected to my phone line via an extention, I have checked all cables and connections thoroughly and reset both router (nowtv hub2) and smart stick numerous times and still it won't conn...

Everything looks green

Everything that is suppose to be black on the screen has turned green. Only done this recently. Help. My TV works perfectly fine on any other setting 

Cant get passed the enter pin page on new device

I have just bought my 3rd device, this one is a black box, whilst setting up it asks me to enter a pin, i have done this online and all it does is take me to an error page saying there is something wrong at our end (as in now tv’s end) but its been d...

No remote control??!!

I have just recieved my new Now Box in the post today. There is NO remote control?! Is this normal? Will the engineer bring me one? 

Deleted devices

Hi I have stupidly deleted all devices and now can’t watch or add a device. Any suggestions?? 

Passes not working

I currently had now tv app on an xbox but I no longer have it. So I plugged my black now tv box in. When I have gone to log in its saying I have no passes and to click for a free trial. I am currently paying for movies, entertainment and hayu which p...

Now Tv free view channels not working

I noticed yesterday that the Freeview channels on all of my Now TV boxes have stopped working. I have 3 boxes in the house on 3 different TVs and all have stopped working yesterday. I have another TV with a Freeview box and this is working so it’s no...

Trying to create a new account

I have about to throw the NowTV box away. All I want to is make an account to start using the box, but it keeps saying "You've already created a Sky iD with this email address" and I dont. Its a live.co.uk email address that is nothing to do with my ...

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