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NOW Box

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⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this.   To help our teams with the investigation can we ask you to reply to this topic ...

Simon-J by • Community Manager
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NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box.   Just select a topic from the list, or scroll down the page to read them all.   Introduction to the NOW TV Box   NOW TV Box Setup and Troubleshooting   NOW TV Box ...

Disney plus

Hi  I have the Disney plus app when I go to login in keeps taking me back to the login page and not the Disney plus home screen. My details are correct and I can login normally on my phone!  I contacted Disney plus who have said I’m active on their s...

2 devices and 2 accounts

Hiya, yesterday I setup my own NowTV account. My mum has a box in her room and I have the app downloaded on my PS3. We have completely separate accounts. By this we have different emails and we're paying for them on our own bank accounts. However sin...

Disney plus

Hey guys just wondering has anyone else got This message on there black now tv box  just tried to download Disney plus yesterday and it came up with this message which says “ This device requires an upcoming update from sky which is coming soon “ jus...

Disney +

Have downloaded Disney + on my two black boxes. One works fine, all logged in, and playing. The other one, wont let me sign in, it yas downloaded but it says its waiting on an update from Sky? Any ideas? 

Resolved! NowTV box broadcasting as wireless AP?

So this evening I was checking what wireless channels were in use using inSSIDer as our wireless performance has dropped and I suspected the new neighbours were running more wireless kit. There were 3 very strong Access Point signals - clearly in my ...

Resolved! NOWTV HD

Hi    I have a black nowtv box with nowtv in blue on the front of the box, I pay the extra for hd but when I go to the entertainment and sky movies they haven't got the HD logo next to each channel, does this mean I won't be viewing those in hd and i...

network quality and intermitent steaming

I recently switched to NowTV internet service.  Since then I have experienced frequent problem of intermittent streaming when I watch video clips. This was never a problem with my previous internet suverice provider. I then contacted the technical su...

Technical help/complaints

Does anyone know how to complain or ask for technical help? I still cannot get Netflix app to load today on the NowTV box. I can’t seem to find even an email address to complain. I understand there will be reduced staff with Covid restrictions, but s...

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