NOW Box

⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this. To help our teams with the investigation can we ask you to reply to this topic ...

NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box. Just select a topic from the list, or scroll down the page to read them all. Introduction to the NOW TV Box NOW TV Box Setup and Troubleshooting NOW TV Box ...

Now TV not working getting a blue screen

My Now Box usually workes fine-had it nearly a year and have current passes which are fine. Tonight it stopped working and I'm getting a blue screen. I've tried turning it off at the plug but no joy. I've read that I need to close the app and re-star...

Netflix still not loading on NowTV Black Box

I can see that there are a number of issues that have been raised about this in the last week. Why has this not be answered and sorted?

NETFLIX APP DOWN

Has Anyone found a solution for the Netflix app not working on now tv but working everywhere else? It’s the last thing we need during a lockdown can anyone help please?

Screen mirror

Can I or can I not screen mirror my phone screen to my now tv box?I was lead to believe it would turn my old tv into a smart tv so I could screen mirror my bt sport app etc to the spare tv like my samsung smart tv can. My parents Roku stick allows th...

Ho to delete programmes in "continue watching"

Does anyone know how to remove the "Continue Watching" items when you've watched something and decided it's not for you so you stop, but it still keeps reminding you every time you log in. I also have the same issue with BBC iPlayer, in case anyone ...

NOW TV BLACK BOX - Whirring

Hi, I appreciate much box has been on overdrive because of Covid restrictions but am wondering if anyone has had this problem. Do I have to buy another one?? Or is there something else I can do?? Any help would be appreciated.

Resolved! Now tv box not loading properly

My now tv box is not working properly. It will not load my TV. I cannot access anything other then the apps. If I'm lucky I can access the TV guide but it takes 3 or 4 attempts for it to load. I have reset the box numerous times. Taken the power lead...

Is my box broken?

My now TV keeps disconnecting from my Internet, half way through programmes! It's not my Internet connection as everything else in the house works fine with no interruptions. It goes off and re connects 2 mins later, extremely frustrating. Have tried...

Disney plus

Hi I have the Disney plus app when I go to login in keeps taking me back to the login page and not the Disney plus home screen. My details are correct and I can login normally on my phone! I contacted Disney plus who have said I’m active on their s...

2 devices and 2 accounts

Hiya, yesterday I setup my own NowTV account. My mum has a box in her room and I have the app downloaded on my PS3. We have completely separate accounts. By this we have different emails and we're paying for them on our own bank accounts. However sin...

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