NOW Box

⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this. To help our teams with the investigation can we ask you to reply to this topic ...

NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box. Just select a topic from the list, or scroll down the page to read them all. Introduction to the NOW TV Box NOW TV Box Setup and Troubleshooting NOW TV Box ...

Sport pass not working

Purchased sky sport pass, but when I try to watch it throws me back to the Now home screen.

BBC channels missing

Just turned the box on and zero BBC channels showing up. Anyone else? I've had similar in the past and when I retuned then I lost even more channels, including obviously ones I can't watch live through iPlayer. Obviously a bit of a faff, especially a...

Oops something went wrong

I have just bought a kids pass for my 2 sons but when I try to buy a movie pass it won't let me just come up with message oops something went wrong rejected apart from throwing box against wall and no customer support cont

TV guide freezing

Hello, every time i go to the TV guide to choose a channel, it freezes and restarts. Iv tried unplugging it, resetting it and updating all apps. It’s been doing it since Friday

Resolved! New package

Am changing from BT. If I take out a Nowtv broadband, phone and tv contract will this include a box to record, pause , rewind and catch-up programmes – the same as I have had with BT? If not, which box do I buy? (we have a smart tv)Nowtv advertising ...

Resolved! 1080p v 720p

I have a 4k tv with a very good upscaling function on it. I was surprised to find however that changing the output on the now tv box to 1080p looks less impressive than 720p. I know the native resolution of now tv is 720p but would have thought 1080p...

2 boxes one account

Hi everyoneI want now tv in a different room...if I buy another now tv box can I use it on one account? Abit like when you watch it on your phone.

Resolved! Now TV app not working on back box

Hi there, for just over a week I have not been able to watch now TV on my black box. It tries to load then just closes and sends me back to the homepage. The homepage isn't loading either. I have reset the box by turning my router and box off then ba...

Dark picture

Just connected my Nowtv box up and the picture is very dark, specifically on Disney+. are there any fixes for this, I can’t access my picture settings whilst on that channel, but changing them before turning on doesn’t make a difference. i have also...

Now tv app

Is the youview version off the now tv app a bit more updated than the actual now tv box/stick ie I’ve a freeview now tv box and a youview box when watching a box set on the youview box and press the ok button I get the option to watch something else ...

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