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⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this.   To help our teams with the investigation can we ask you to reply to this topic ...

Simon-J by Community Manager
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NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box.   Just select a topic from the list, or scroll down the page to read them all.   Introduction to the NOW TV Box   NOW TV Box Setup and Troubleshooting   NOW TV Box ...

Stopping my kids signing up

Does anyone know how to stop the kids signing up for different passes? I’ve put the parental controls on through the website but this just asks you for a pin when you select an episode/movie.Thanks Andy 

Can't sign in

I've been trying to sign into my account since Thursday it's now Saturday but still no luck . I've been on Live Chat with with several people but nobody seems to be able to sort out my problem. Does anyone have any suggestions ? 

Stuck on lets get started

The box keeps flashing white and not repairing to the 2 remotes I have. I cant use my phone as it's not connected to the internet. I've tried holding rest on the box and remote still nothing. Any tips please 

Wrong region internet

I only use the Internet to watch apps and the local news/weather goes to London whereas I live in Wales. How do I change this please? I have no aerial so do not use freeview. Thanks in advance ! 

Box not working

My now box stopped working same time as my sister's. I went and bought the new now stick. That doesn't work either. Won't load the now app just thinks about it then cuts off. All other apps work just not the now app. 

Can’t watch sport

I’m trying to use my sports day pass but it keeps kicking me out of the now tv app. How do I sort it

BBC channels missing

Just turned the box on and zero BBC channels showing up. Anyone else? I've had similar in the past and when I retuned then I lost even more channels, including obviously ones I can't watch live through iPlayer. Obviously a bit of a faff, especially a...

Oops something went wrong

I have just bought a kids pass for my 2 sons but when I try to buy a movie pass it won't let me just come up with message oops something went wrong rejected apart from throwing box against wall and no customer support cont

TV guide freezing

Hello, every time i go to the TV guide to choose a channel, it freezes and restarts. Iv tried unplugging it, resetting it and updating all apps. It’s been doing it since Friday