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NOW Box

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⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this.   To help our teams with the investigation can we ask you to reply to this topic ...

Simon-J by • Community Manager
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NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box.   Just select a topic from the list, or scroll down the page to read them all.   Introduction to the NOW TV Box   NOW TV Box Setup and Troubleshooting   NOW TV Box ...

preloaded passses

hi guys can you help me please I bought a pink now tv box from ebay which said it had preloaded passes how do I make them work

Can not connect to sky q wifi

I have just got sky q system installed and can not connect now tv black box to new WiFi . Have tried the now tv advice in help but still will now connect, help please

Box Won't Activate, Website Crashes.

I had a white box which died, so I decided to buy a new black box.The box will not complete its activation. I goto nowtv.com/tv and enter the code, I then enter my login details and just get a blank page. The activation does not complete.I have tried...

Free trial

I signed up for a weeks free trial but money for a months pass has been taken out of my account. There is no way of contacting anyone from nowtv. Any suggestions?

Now TV not fully loading

I have 2 black boxes and a smart stick and Now TV isn't working on any of them. I've tried all the common fixes on one of the black boxes - factory reset, box and router off and on, system update etc but still no joy. To be clear the app opens but th...

My now tv app won’t work

So I’ve tried to get onto my now tv app on my tv I have the black now tv box. ive just paid for sky sports and it won’t load any of the channels, I click on them and it just takes me back onto the home screen? can anyone help me as I have no idea how...

Needs reset every before use

Every use my box shows a fuzzy screen.  I have tried unplugging and repowering, but the only solution is to press reset underneath.  I then have to enter every password which is driving me insane.  Prior to this, there was a problem, I had to unplug ...

Resolved! Live Commentary

Anyone else had issues with not being able to hear live commentary on their Nowtv box? I can hear it through the app on my phone, but not through my big tellybox. 

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