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NOW Box

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⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this.   To help our teams with the investigation can we ask you to reply to this topic ...

Simon-J by • Community Manager
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NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box.   Just select a topic from the list, or scroll down the page to read them all.   Introduction to the NOW TV Box   NOW TV Box Setup and Troubleshooting   NOW TV Box ...

Stopping card payments when I can't sign in or watch now tv

The sign in part of the now box does not recognise my correct user name and password.On going to the help page I am asked to enter my credit card details which you alreadyhold. my bank staement shows a debit of £9.99. I am paying for a service which ...

Resolved! blank screen

Once I've set the TV to HDM1 the next step is pressing OK or Home on the NowTV remote and usually I get something on the screen but not today.  The screen remains blank. I've changed the batteries and the internet is working too.

Resolved! the use of shop bought weekly passes

I have just started to use "now tv" for the sport. I bought in Currys (uk) a weekly pass for £10 (that's £5 cheaper than buying online). Once that week is up i no longer want to renew (the prem season will be over). Will "now tv" automatically renew ...

BBC iPlayer not working ?

I can't get the BBC iPlayer to stream anything ?  Particularly annoying as I wanted to watch Glastonbury channel !  Anyone else with this issue ??

Remote on black box playing up

I've had my now tv box just over 2 months and yesterday the remote started acting like the buttons are stuck down. I can't select anything. It's definately the remote because I can use my other now tv remote and everything works fine. Any ideas?

Resolved! Does my phone count as a device if I don't watch NOW TV on it?

Hello! We both use our phones to manage our NOW TV account - adding packages, checking billing, seeing what's available etc. However, we don't watch anything on our phones because of screen size. But both our phones seem to be counting towards our 6 ...

Box not loading home, catch up or TV guide options

Hi in the last 4 days the home, catchup & TV guide options are not working. The screen just refuses to load & just hangs. I've tried soft reset, hard reset using the button on the back, factory reset, now tvs own technical support but no solution has...

Network Channel - How to Change or Disable

I have a Now TV Box (Black) that I use via the Ethernet connection (Wired).  However the box has a hidden Wifi signal that is using Channel 36.      A far as I am aware I am not using this, so  I would prefer it to be turned off or if that is not pos...

Cancellation

Hi I need to cancel my now tv my number is 02073882693 post code NW1 1HL

Watching something and will go to homepage

I will be watching a program or film and every 20-25 minutes it will automatically close the station (movies, bbc etc) and go to homepage. I then need to go back into the station and resume. It is so frustrating. Any ideas how to resolve this problem...

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