NOW Box

⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this. To help our teams with the investigation can we ask you to reply to this topic ...

NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box. Just select a topic from the list, or scroll down the page to read them all. Introduction to the NOW TV Box NOW TV Box Setup and Troubleshooting NOW TV Box ...

Resolved! Oops something went wrong

Hi, I can't log in to my account on the website or via my now tv box. I recently changed my password and went through process of setting up a new password. All seemed to be accepted but when I tried to log in on the website I got the "oops something ...

Lost Remote

Hi all, I've got a replacement remote on order but going to be a couple of weeks yet before it's delivered. I read on a previous post to download the ROKU remote app as a temporary fix. This is working perfectly however there's 3 nowtv boxes connecte...

Resolved! What is the operating system on the nowtv box

I have been trying to find out what the operating system is on the nowtv box, but there are no results when I google it. Can anyone here say what it is.The reason I want to know is because the app won't work on some android devices but will on others...

Are you still there? Message

A couple of weeks ago we started getting “are you still there? You have been watching for eight hours...” The message appears after several hours but less than eight. We watch Now TV on and off all day. The message appears, we press OK but it cones b...

Not working!

Hi I received my now broadband box is come but it only uets me connect to mobile devices not laptops or Nintendo switches. Please HELP!

No thumbnails show

I have the black now tv box. Just recently a problem has started in which when I first go onto the box, movies (for example) will have no thumbnails showing. The problem can be overcome by disconnecting the box from the power supply and reconnecting ...

thumbnail don't work

Thumbnail pictures don't work help i can't watch nowtv

Nowtv

Hi turn tv on and thumbnail that shows you stations disappeared from screen how do I get it back to watch nowtv

Re: Sky Accessories?! For NOW TV

Ok, so I have had the worst customer experience ever and still no conclusion! Ordered a replacement NOW TV remote from the sky accessories (accessories.sky.com) website in December and it never arrived.Rang sky (as there is NO contact phone number or...

Black Roku box menu gone

Hi, it's worked OK for years until tonight. Now the normal menu system has gone and the screen is full of Icons that I fing horribly confusing. How do I get back to the old menu system? Preferably without resetting my box as I'm sure I'll not get bac...

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