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NOW Box

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⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this.   To help our teams with the investigation can we ask you to reply to this topic ...

Simon-J by • Community Manager
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NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box.   Just select a topic from the list, or scroll down the page to read them all.   Introduction to the NOW TV Box   NOW TV Box Setup and Troubleshooting   NOW TV Box ...

Channels dropping off

Just about had enough of NowTV. Channels this morning not working properly. Retuned and lost half the channels, retuned after unplugging for a while, channels not getting a signal, retuned and half the channels again. Am about ready to walk away from...

Ordering of free to air channels

Hi, All if my free to air channels stopped working (I have the black box with the airier connected), and I reset my box and they are now working fine. But...the channel offering used to start and BBC One and was ordered by most popular channels. Now ...

New nowtv box

iv brought  a new box given stick to my son how do I get my account to work on new box

Now tv app completley disappeared

Turned on my black now TV box this morning and the now TV app was not there. I restarted, even unplugged and still nothing. Waited all day and still no where to be found not even in the app store. I have  3 boxes, 2 white 1 black. My whites ones are ...

Resolved! Remote doesnt work after initial setup of box.

As the NowTV App no longer works on my Smart TV I have had to setup the NowTv Box I had No issues with setting up, connected to Wifi, updated etc. Remote was working just fine When it took me to the Home Screen the remote no longer does anything, the...

Resolved! 7 Day sports pass

Just purchased a 7 day sports pass, it shows as being paid and ready to go on nowtv site but when i go to watch sports the message on tv screen says 'Unable to complete purchase on this device, please go to www.nowtv.com/tv passes to choose a product...

Lip syncing isdues

Hey peeps, I’m experiencing major lip syncing issues whenever I try to watch movies or box sets. My system has been updated and I’m currently running BT Halo so I have a strong, fast internet connection. My (black) Nowtv box is connected to my tv via...

Can't use my Sport Day Pass on my black NOW TV box

Hi, I've bought a Sports Day Pass which I can see in my account waiting to be used. If I select a sports channel to watch it says "Unable to complete purchase on this device, please go to www.nowtv.com/tv-passes to choose a product or offer". I alrea...

live tv

every time i try to change a channel on live tv it goes straight to catch up tv and i have to go back to home page to select live tv again... its becoming a right pain  if i want to go from say sky one to gold as soon as i try to go down to gold it g...

NowTV keeps jumping to Apps Menu

I'm using a NotTV box with the Aug 21 2020 update.When I'm watching a TV program, say sky sports golf, and hit the back button to go to sky sports program listing.It goes to TV listing but after 3 seconds it jumps to Apps menu.I've then got to go bac...

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