NOW Box

⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this. To help our teams with the investigation can we ask you to reply to this topic ...

NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box. Just select a topic from the list, or scroll down the page to read them all. Introduction to the NOW TV Box NOW TV Box Setup and Troubleshooting NOW TV Box ...

NO INTERNET

Hi I have been with now tv hub since July everything was going fine and today I noticed my black now tv hub box for broadband and phone line is saying it has power (green) and is wireless (green) but the Internet is AMBER. All devices that are normal...

Micro SD Message

A message flashed up on screen when loading the Sky Store app. It stated that my apps would load quicker with a Miro SD card inserted. Is this correct? If so what size?

Can't use my sport pass

HelloI have a black NOW TV box. I have a direct debit set up for the Entertainment pass (although to be honest with you I never use it now I have Netflix and Amazon Prime). Today I bought a sports pass for a week.Tried to watch the Liverpool Leeds ...

Resolved! Oops! Viewing has stopped as you're streaming simultaneous...

Hi. I bought a Boost pass to enable me to watch on 3 devices. I've tried several times but can't seem to use my Nowtv box as the 3rd device, however, I was able to use my phone instead. Any ideas why?

Resolved! Can't buy hayU pass

When i try hayu through my black box it tells me to log in online to start free trial, Once online it says I cannot purchase free trail at this time but has been now saying this for 2 days. I have had my movies and entertainment accounts for over a ...

Flicking screen

hello allive just set up the box and can access everything I need to, however the screen - my tv - is now incredibly hard to watch without a headache as it gently flickers. It doesn't prevent the images but is very hard on the eyes and head and I ha...

Resolved! Eye Strain/Pain from Roku Box and Samsung TV

After getting a Now TV Roku box and suubscription earlier in the year, I was really disappointed to find that after ten minutes or so of watching my eyes felt really strained and if I was to watch say 90mins, I would get a bad headache and very painf...

Something went wrong every 20-30 mins or so

I am not sure what's going on but recently when I'm watching live channels on my box. Every 30mins or so I keep getting this pop up and I have to back to home screen. It's happening frequently and really ruins the enjoyment of watching a live channel...

Sports On Demand and extra streams

So I see Now Tv is advertising that Sports On Demand is available, well this is a lie. It's not available on the 4k box. Any idea when this will be updated? Also, will this also add the extra sport stream channels? During the international break I wa...

NowTV account not available

Hi. My nowtv internet got cut off on Sunday. I got it back up straight away. Since then my now tv account on my black box says not available ( it is working on phone app) all other apps on the box work such as bbc, ITV netflix etc. I have uninstalled...

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