NOW Box

⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this. To help our teams with the investigation can we ask you to reply to this topic ...

NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box. Just select a topic from the list, or scroll down the page to read them all. Introduction to the NOW TV Box NOW TV Box Setup and Troubleshooting NOW TV Box ...

Hub box 2 replacement

My Now TV hub box 2 was accidentally damaged but I cannot find anywhere, where I can purchase a new box to replace the damaged one. Anyone got any idea where to buy one?

unable to access broadband Buddy

I am trying to access the Broadband Buddy to turn it off so that i could access to streaming website but it didn't allow be to access the setting.

How the hell do I upgrade - no contact number!!!

Been on the app for ages going round in circles trying to upgrade. Completely puts me off using them.

Set up

I have set up once and saw notebook app then I clicked on something and it disappeared. I can’t and don’t know how to put this on again.

Blue streaks/tinge on my tv screen

Hi, My TV screen suddenly has blue streaks/tinge. I don't know how to get that fixed. I've noticed when I switch TV on, the connection is initially a bit slow and there's buffering before Now connects. Tried to reset but no change. Do I need a repl...

cant watchmy packages as cant access my old email and cant update new email

i have purchased entertainment and cenima packages but i cant watch them as i cant get into email address that is registered to account as no access to it anymore

Now tv black box black screen

We have two now tv boxes, 4200sk models. Both were working fine up to last week when we changed our wifi password, after putting in the new password both boxes go to a black screen and the white light blinks twice on the front of both boxes. We tried...

crooked morons but its easy enough to charge them

when i signed up i didnt want to become a NOW TV technician they cant afford my hourly rate but it seems that despite paying out for years as soon as there is a problem I have to fix it myself!! Images are lagging behind audio but there is no adivce ...

Box not working

How can I order a new box mines completely broke my son spilt drink in it and I’ve tried to dry it out and damaged one the metal bars inside the broadband connection. I’m still paying for internet that I don’t have please can I get a new box sent out...

Resolved! Deactivating my now TV account

I’ve seen this question multiple times but for some reason I still can’t seem to work it out. I’ve cancelled all my subscriptions & would like to deactivate my NOW TV account and get rid of my NOW TV box. For some reason. I can’t seem to get in touch...

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