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⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this.   To help our teams with the investigation can we ask you to reply to this topic ...

Simon-J by Community Manager
  • 14570 Views
  • 33 replies
  • 0 thanks

NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box.   Just select a topic from the list, or scroll down the page to read them all.   Introduction to the NOW TV Box   NOW TV Box Setup and Troubleshooting   NOW TV Box ...

Now tv box error

Hi there, Having issues with my 2 now tv black boxes. Can't afford internet at the moment so been using a bt wifi hotspot for a while now with no issues. 2 days ago both boxes now having issues connecting to the hotspot but other devices in the house...

Ethernet cable not connecting

I've spent the last two days trying to get this working:Ethernet cable (s) are not connecting. I plug it into the router, then to my laptop, nothing. Try diagnosing, says cable is not plugged in.I reset the router through nowtv site, it tried to reco...

J1m by Mentor
  • 4692 Views
  • 7 replies
  • 1 thanks

Roku menu bugs and glitches

Hey guys I've had my Black now TV box for a good few years but the Roku menu system I've always found to be just appalling in quality, wondering if anyone else experiences these issues?  • Extremely laggy navigating menus, particularly on TV guide• A...

Broadband not working

Is now tv services down,my broadband isn't working I've tried resetting it and all that still only 2 green light and one orange

Freeview not working

For the past few weeks my Freeview on my TV has not been working properly. Channels keep disappearing. Updated box, rescanned channels, I even reset my box. I only have a handful of channels available. I'm not sure if it's a Now TV problem or an aeri...

Amazon Prime app doesn't load

I was happy to hear that the Amazon Prime app is available on Now TV boxes now. I can access the app, however, as soon as the sign-in page pops up the device freezes completely. Has anyone had the same issues? I already removed and re-added the app b...

Resolved! How do you sign out

I am wanting to sign out of my mother's account on my Now TV box but I can't find the option. There is just no option to sign out nor a 'My Account' section which I've seen in older posts. 

Resolved! NOW TV box (black) crashes after 3 mins

I have had 2 NOWTV Black boxes for several years now. Over the past few days, they have both started to crash repeatedly.I have tested with Iplayer, ITVHUB and  Amazon Prime, but no matter which one I watch, the Roku box will crash/reset consistently...

⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this.   To help our teams with the investigation can we ask you to reply to this topic ...

Simon-J by Community Manager
  • 14570 Views
  • 33 replies
  • 0 thanks

Feedback on NowTV software

Is there a way to feedback how horrid the new software is?  Can't find anything on the box now, thankfully I have a second box which is yet to update.  Once it updates that it, bye NowTV.