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NOW Box

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⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this.   To help our teams with the investigation can we ask you to reply to this topic ...

Simon-J by • Community Manager
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NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box.   Just select a topic from the list, or scroll down the page to read them all.   Introduction to the NOW TV Box   NOW TV Box Setup and Troubleshooting   NOW TV Box ...

Blurried picture / low resolution

If this helps someone great, otherwise its just to document how I'm having a better time with Now TV lately.  I hope it lasts!Symptoms: Perfect video quality for the trial period.  Then my credit card gets charged and suddenly the problems kick in.Gu...

Flickering green screen

Hi all. I have a small Now TV black box. I also have a green screen which pops up intermittently for a second or two. Tried it on both live sports and also when watching catch up on entertainment channels and still there. Did a factory reset, but sti...

Resolved! Mute button ... ??

So I got my smart box with 4K & voice search ... set it all up the remote worked my tv volume I was flicking through the menus and it’s went onto mute .... I don’t have a actual tv remote I work it from the side of the tv (hdmi etc) so must have been...

No subtitles on any channel

I have just set up a Now box. I cannot get any subtitles on any BBC iPlayer program (but  can on ITV hub and All 4) and also no subtitles on any Sky program (Sky one / Sky Witness / Sky Atlantic...) or Gold, Fox - when they did have subtitles when vi...

Now TV Boxes Not Working Since Recent Update

My NowTV box and my dad's NowTV box are not working at all since the latest update was applied by NowTV and I was wondering why? I have had to install the NowTV app on my smart TV and it is glitchy as anything. Can I please find out if there is going...

No HD channels

we had live bbc hd channels up until a few weeks ago. They have disappeared. Does anyone know how to get them back?! I can find no help via now tv.thank you in advance!

Black box now tv

I have been a customer of now TV for years, probably cos I dont know how to cancel. My issue is the box stopped working a long time ago, I couldn't work out why The TV is a LG model, but  several years old.I was told I needed a new  computer connecti...

Can now pause and rewind live tv

Have noticed that I am now able to pause and rewind live tv channels on my Now TV black boxes. Thought this feature was only available on the now tv stick. 

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