NOW Box

⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this. To help our teams with the investigation can we ask you to reply to this topic ...

NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box. Just select a topic from the list, or scroll down the page to read them all. Introduction to the NOW TV Box NOW TV Box Setup and Troubleshooting NOW TV Box ...

Internet box

I just wanted to talk to a person without phoning about getting a new Internet box because my box that I have had for around 4/5 years is overheating and I feel it is a fire risk, but no now tv makes it soo difficult to work anything on this app and ...

Remote control works ok then only some commands recognised

I have a Now TV 4500sk box. All was fine until recently when the unit kept randomly switching off. Unplugging the psu from the box and replacing it had no effect. Unplugging the psu from the mains and replacing it caused the box to power up and work...

Resolved! NOW box says the channel map is empty and won't let me upload any either.

My NOW box was a gift and we only use it for terrestrial and catch-up TV free of charge. We've had it about four years. Today the TV tells me the channel map is empty, but it won't allow me to answer Yes to the request to start uploading the channels...

Constant Pixilated Picture! Beyond Annoying!

Help!this has been going on for weeks now but i can never be bothered to try sorting it out. My Now TV picture is constantly pixilated. I nearly always start watching something and it goes from bad to worse and I just give up!i have a tv and box upst...

Buffering issues with new box (black box)

I have had my now tv box for just over a week and try as I might I have not yet successfully watched anything in full.When I select a film or programme the four coloured balls swirl around, the programme begins and then the balls swirl ( blue, pink, ...

Cannot connect to new BT Home Hub

Hi. We have had to change to a new BT home hub as the old one was faulty. The Now TV box (black) will not connect wireless, and cannot connect by ethernet as the hub is the other side of the room and cannot be moved closer. There is a padlock show...

I didn't get a landline

Hi, I received a kit which contains the wifi hub/modem. But they say I also have telephone, but I only got the router. No landline

Resolved! UKTV Play app not working on black box

For the last few days, when I click the UKTV Play app I just get dumped back to the NOW home screen. I've tried restarting the box.

Engineer to install at a new address

Hiya, I have moved to a new address and need an engineer to come out to install my box. It would need a full set up as I don’t appear to have existing outlets etc. Thanks

Nowtv Box Broken

My box is now broken and cannot connect my HDMI cable to it. I Nedd a replacement yet cannot get help anywhere on this site.

Community

NOW Box

Discussions