NOW Box

⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this. To help our teams with the investigation can we ask you to reply to this topic ...

NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box. Just select a topic from the list, or scroll down the page to read them all. Introduction to the NOW TV Box NOW TV Box Setup and Troubleshooting NOW TV Box ...

Can’t sign in on tv

Can sign in on iPad but not on tv (“Oops, something went wrong. We couldn’t log you in right now. Please try again later”). Both using same BT Wi-Fi. Later has come and gone.

Resolved! Speed nonexistent

Hi All. Our 'speed' with NowTV has always been nonexistent however we recently moved to fibre and its even worse. We can't have 2 tvs going because the signal is so bad. We can't use 2 mobile devices and the PlayStation going. Our download speed is 5...

New to now tv

Hi I just joined now tv how do I order a now box to set up my tv to watch now tv on my tv. My tv is not a smart tv but I used now tv before and tv shows diff apps. Can I buy a now tv stick to use on my tv? Or what should I do? Or get? And where?

Connecting a Now tv box to Alexa

Hi, I've recently got an echo dot but i cant find Now tv in skills. Is it possible to connect Alexa to it and if so does anyone know how please?Thank you

All4

Cant start All4 on my roku nowtv box. Getting a screen which says 'well this is embarrassing. Something is not working. Please try again in a few minutes. temp-3:Auth error ive deleted and reinstalled the app and tried a factory reset. Any other ide...

I want to use now tv box to another address. How do I do this?

Hi is it possible to take my now tv box to another address and use it. If so how do I set it up?

Parental block

I’m turning off the parental block, it says it’s off but stays on completely restricting me.

Live TV

My now tv box recently stopped working, it was quite a few years old. I can’t find another one anywhere - I assume they have been discontinued, is that correct? My old now tv box had a really good live tv “app” which I could pause for 30 mins or rewi...

switch from Virgin TV to NowTV

Thinking of moving from Virgin (currently supplies me with TV, broadband, landline) to Now TV plus a different broadband provider. Currently have the small black NowTV box and remote (more than 1 year old) and sporadically get Entertainment passes mo...

Keeps saying connection lost

Hello, when I'm trying to watch programmes or films through now tv and not the apps like Iplayer ect, it keeps saying connection lost, then it won't reconnect to the program or film.The connection is not lost as it works on other devices. How can I s...

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