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⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this.   To help our teams with the investigation can we ask you to reply to this topic ...

Simon-J by Community Manager
  • 14558 Views
  • 33 replies
  • 0 thanks

NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box.   Just select a topic from the list, or scroll down the page to read them all.   Introduction to the NOW TV Box   NOW TV Box Setup and Troubleshooting   NOW TV Box ...

Ignored my cancellation, kept billing me, DSAR ignored

I cancelled NOW TV because it wouldnt work with my system, but they have continued billing me for over 2 years. They have offered me 1 month rebate, then 2 months then 6 months but I believe I cancelled it and all the money should be refunded. I made...

Resolved! Losing Connection

I have 2 of the Black NOW TV boxes. Both of them have received an update in the last week, one on the 6th August and one today. After this update, everytime the box goes to sleep it has lost the connection to the WiFi and just says it is offline. Thi...

Now TV Hub Two won't see my Rako Bridge

Have just moved from BT to Now for broadband only. To run my Rako lighting from my phone app and to adjust the lighting events I need to connect to my Rako Bridge. But even when connected directly to the 'Now TV Hub Two' (as opposed to via the Netgea...

TomCS by Mentor
  • 1055 Views
  • 3 replies
  • 1 thanks

NOW TV Box needs restarting every morning

Hi,My Now TV box requires me to unplug it and restart every single morning before it will work. I don't know why does anyone else have this problem? Also it keeps erroring out when we try to watch something on any app and comes up with a bright purpl...

Resolved! Error signing up

I am trying (unsucessfully) to add a pass onto my account, The payment card is used for other passes. I just get an error signing up message. I have tried 2 browsers on my laptop, my phone, wifi, phone data. Changed the card, tried apple pay and it i...

Ethernet setup

Do i need to do anything additional to just plugging in an ethernet cable when using a wired connection to a console for example. As i cannot get the internet to work on a LAN connection and wondered if i needed to do anything extra at the router end...

"Watch something new" pop up

I was watching the lastest episode of The Americans.  It was an enthralling slow-build episode with a subtle conclusion.  So I was extremely annoyed that, during the final scene, a message popped up inviting me to "Watch something new". I hate pop-up...

DarylM by Legend 5
  • 20264 Views
  • 107 replies
  • 99 thanks

Charges for unused

I have been charged for services that I havnt used and can't speak to anyone via live chat. Just going round in circles. Can you please contact me as theses services have cost me over £100.

How to delete unwanted enteies from "My TV"

Some programs I have only reviewed or finished watching (e.g. after the last episode of a series) still remain in the "My TV" section, either in the "Watchlist" or "Continue Watching" sub-sections.  Also, some series I watch regularly appear only in ...

Resolved! Movies are repeated

The now TV is good but the down side is the movies are repeated for a whole month and when you search for the won you want the chances are you won't get it.