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⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this.   To help our teams with the investigation can we ask you to reply to this topic ...

Simon-J by Community Manager
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NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box.   Just select a topic from the list, or scroll down the page to read them all.   Introduction to the NOW TV Box   NOW TV Box Setup and Troubleshooting   NOW TV Box ...

I want to return my NOW TV box

I want to return my NowTV box. On receipt we decided that it was not for us. I have NOT registered for a NowTV account and want to reurn the box and get a refund for £14.99. The serial no. of the box is : 326616029116.  Please send me details of wher...

Black box in reboot loop

I purchased a black Now TV box in April. It's occasionally become unresponsive, but switching it off at the mains has always fixed it. Today, I went to switch it on and found that it's stuck in a loop of starting up, trying to connect, and then reboo...

remote control seems to affect freesat box

Relatively new user, NOW box working fine EXCEPT when i use it on our 'big' TV and in the vicinity of an Echostar freesat box, it seems to disable the 'pairing' between my Echostar remote and the Echostar freesat box. If i stop using the NOW box i ca...

Interference on the screen

We have just bought the Now TV Smart Box for our son's bedroom. There seems to be consistent interference and a pixelated picture making it impossible to view anything.Anyone experienced this please?

Resolved! now tv

can i use more than one now tv box on another tv in the same house