NOW Box

⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this. To help our teams with the investigation can we ask you to reply to this topic ...

NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box. Just select a topic from the list, or scroll down the page to read them all. Introduction to the NOW TV Box NOW TV Box Setup and Troubleshooting NOW TV Box ...

now router

so im a new member of now broadband, could somebody tell me if the router they sent me is standard issue, plastic only two out connections and can't be mounted to the wall, this is absolutely the worst router I have ever been giving there dosent seem...

Should you unplug your router if you are going on holiday

Should you unplug your router if you are going on holiday for any length of time

Watching live tv and getting a pop up3.

Done all the trouble shooting tips and still getting pop up. Issues with the programme code 3

lost remote and not connected to wifi

So i have recently gotten a new wifi box from another provider, and i have just realised that i can’t connect it to my now tv box as i’ve lost the remote and used the Roku remote app prior to this. is there any way i can connect the new wifi to my no...

Channel 4

I can’t seem to watch All4 on my NowTv box. All the other apps work. As mentioned in the other thread I’ve tried updating it and deleting it but it still kicks me back to the Nowtv Home Screen after trying to load All4. I can log into All4 on other d...

Phone not working

Our house phone isn’t working no dialing Tone carnt ring anybody and no incoming calls we’ve had a new phone incase it was the phone and still the same and carnt seem to contact anybody to talk to it’s all robots that don’t help me please someone he...

Buffering

Why can I not directly speak to a customer service adviser?I am unable to watch Now TV or other apps due to constant buffering, can someone please get back to me and advise me

Blank screen

Hi, i have been using the now tv black box for a while now with no issues. But i have recently brought a new 4k tv, the first time i have used one. While watching programmes, tv series, kids programs etc all is fine, but when we watch a film either o...

Resolved! NOW BOX FACTORY RESET

I did a factory reset which was a mistake,it no longer logs in and requires to use a pin number to re-activate online. I do alreadyhave an account which is not currently subscribed (I stopped subscription 2018) and the card has expired so it want me...

Who do I contact for an outage?

Hello, my internet stopped working. i restarted the router, checked for unpaid bills but bills were paid and restarting the router didn't do it. who do i contact? there is no chat here and i don't find an emergency hot line for support...

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